Terms & Conditions
About Us
Shelters 4 Less is owned and operated by Value Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.
| Company Name | VALUE PRODUCTS LIMITED |
|---|---|
| Registered Address | 4-6 THE WHARF CENTRE WHARF STREET WARWICK CV34 5LV |
| Contact Address and Details | SHELTERS 4 LESS 1ST FLOOR FLEETSBRIDGE HOUSE FLEETS CORNER BUSINESS PARK NUFFIELD ROAD POOLE BH17 0LA UNITED KINGDOM PHONE: 0808 109 1887 FAX: 0800 1777 119 EMAIL: sales@shelters4less.co.uk |
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Once an order has been received it is sent through our systems promptly to ensure your order is picked, packaged and despatched in as least time as possible to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.
Invoice Payment Terms: We offer all established UK Businesses £500 instant credit for purchasing via Invoice, which is held to a 30 day payment term. Using the Purchase Order (Invoice) payment option gives us your acceptance of the standard 30 day payment terms.
Prices: Unless stated to be fixed for a stated period, Value Products Ltd reserves the right to change prices at any time without prior notice. All prices are excluding VAT.
Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Value Products Ltd will still be fit for the purpose of its intended use.
Overseas Orders: Value Products Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.
Shipping And Handling
Many of our products are subject to longer lead times due to manufacturing, please check the product page for any lead time notifications. We will advise you of an exact delivery date when we receive your order.
All shelters are delivered via courier and delivery times will vary on the product selected and upon location of delivery. Please call our sales team on 0808 109 1887 for further information.
Please also note that we only offer a kerb-side delivery service. Please call our sales team on 0808 109 1887 for further information.
We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.
Please note that Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.
Delivery Schedule
We send our products out via third party transport, all attempts are made to arrange all deliveries at a convenient time with our customers nevertheless we cannot be held responsible for late deliveries or non-deliveries beyond our control. With this in mind please do not arrange installation of your shelter until it has been received.
We can arrange dedicated transport however this may come at an extra cost.
Back Orders
If your item is not in stock, we will back order for you.
Tax Charges
Please note that all prices quoted exclude VAT. For orders made from the UK or the European Union, 20.0% VAT is added. For information on products that can be VAT exempt for consumer customer orders please see our VAT Exemption page.
Credit Card Security
Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via SagePay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.
We accept payments from the following card types:
- Visa
- Mastercard
- Visa Electron
- Visa Debit
- PayPal
- Amazon Payments
Guarantee
30 day no quibble guarantee* - if for any reason you are not TOTALLY SATISFIED with your purchase, simply call us within 30 days upon receipt of goods on 0808 109 1887 or email us at sales@shelters4less and we will provide a full refund, the option to credit your account or send replacement goods. Please note that personalised or bespoke products made to your requirements are excluded from our no quibble guarantee, unless faulty. This does not affect the Customer's statutory rights.
Limit of Liability
We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
Reaching Us
If you need to reach us, please email us at sales@shelters4less.co.uk, alternatively, you can call on 0808 109 1887 or fax us on 0800 160 1003, or write to us at: Value Products Ltd, 1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, Poole, BH17 0LA United Kingdom
Returns Policy
Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.
Value Products Ltd. Cancellation Rights: Value Products Limited extends this from 14 days to a full 30 day period from the day goods are received as part of our no quibble guarantee. The following illustrates our cancellation rights against your statutory cancellation rights:
| Statutory Rights | Value Products. Returns Policy | |
|---|---|---|
| Period for cancellation | 14 days | 30 days |
| Free return of goods? | Yes | Yes |
| Refund the costs of shipping the item back to us in the event of cancellation? | No | No |
| Refund of costs of shipping the item back to us if large direct ship item or custom product? | No | Please enquire - dependent upon location and manufacturer policies |
| Refund of outbound shipping costs if defective? | Yes | Yes |
| Refund of outbound shipping costs if cancelled? | Yes, cheapest method of shipping | Yes, cheapest method of shipping |
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Once an order has been received it is sent through our systems promptly to ensure your order is picked, packaged and despatched in as least time as possible to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.
Invoice Payment Terms: We offer all established UK Businesses £500 instant credit for purchasing via Invoice, which is held to a 30 day payment term. Using the Purchase Order (Invoice) payment option gives us your acceptance of the standard 30 day payment terms.
Prices: Unless stated to be fixed for a stated period, Value Products Ltd reserves the right to change prices at any time without prior notice. All prices are excluding VAT.
Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Value Products Ltd will still be fit for the purpose of its intended use.
Overseas Orders: Value Products Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.
Shipping And Handling
Many of our products are subject to longer lead times due to manufacturing, please check the product page for any lead time notifications. We will advise you of an exact delivery date when we receive your order.
All shelters are delivered via courier and delivery times will vary on the product selected and upon location of delivery. Please call our sales team on 0808 109 1887 for further information.
Please also note that we only offer a kerb-side delivery service. Please call our sales team on 0808 109 1887 for further information.
We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.
Please note that Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.
Delivery Schedule
We send our products out via third party transport, all attempts are made to arrange all deliveries at a convenient time with our customers nevertheless we cannot be held responsible for late deliveries or non-deliveries beyond our control. With this in mind please do not arrange installation of your shelter until it has been received.
We can arrange dedicated transport however this may come at an extra cost.
Back Orders
If your item is not in stock, we will back order for you.
Tax Charges
Please note that all prices quoted exclude VAT. For orders made from the UK or the European Union, 20.0% VAT is added. For information on products that can be VAT exempt for consumer customer orders please see our VAT Exemption page.
Credit Card Security
Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via SagePay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.
We accept payments from the following card types:
- Visa
- Mastercard
- Visa Electron
- Visa Debit
- PayPal
- Amazon Payments
Guarantee
30 day no quibble guarantee* - if for any reason you are not TOTALLY SATISFIED with your purchase, simply call us within 30 days upon receipt of goods on 0808 109 1887 or email us at sales@shelters4less and we will provide a full refund, the option to credit your account or send replacement goods. Please note that personalised or bespoke products made to your requirements are excluded from our no quibble guarantee, unless faulty. This does not affect the Customer's statutory rights.
Limit of Liability
We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
Reaching Us
If you need to reach us, please email us at sales@shelters4less.co.uk, alternatively, you can call on 0808 109 1887 or fax us on 0800 160 1003, or write to us at: Value Products Ltd, 1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, Poole, BH17 0LA United Kingdom
Returns Policy
Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.
Value Products Ltd. Cancellation Rights: Value Products Limited extends this from 14 days to a full 30 day period from the day goods are received as part of our no quibble guarantee. The following illustrates our cancellation rights against your statutory cancellation rights: